Trading Card Market

If you purchased Package Protection during checkout and need to report a lost, damaged, or stolen package, claims must be submitted directly through Norton Shopping Guarantee.Norton may require additional documentation to process your claim, such as photos, proof of loss, or other supporting information.For claim instructions, eligibility requirements, documentation requirements, and filing deadlines, please visit our <a href="https://tradingcardmarket.com/pages/package-protection">Package Protection Information</a> page.

If you purchased Package Protection during checkout and need to report a lost, damaged, or stolen package, claims must be submitted directly through Norton Shopping Guarantee. Norton may require additional documentation to process your claim, such as

How do I file a Package Protection claim?

Package Protection

Is inventory reserved once I place an order?

Can I change my shipping address or add items to an existing order?

What is your cancellation policy?

How can I ensure I am purchasing from the real Trading Card Market?

How do I apply promo/discount codes?

Order Management

Pricing, Payments & Discounts

Do you offer free shipping?

How much does shipping cost?

What shipping methods do you offer?

Do you ship worldwide?

How long does delivery take?

How do I track my order?

Shipping and Delivery

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

What do I do if an item is missing from my order?

My order was marked delivered but it’s not here.

Shipping and Delivery Issues

What if my product has a manufacturer defect?

Are Redemption Cards guaranteed to be valid?

Product Issues

How do I start a return?

What’s your return policy?

When will I get my refund?

Returns and Refunds

What is Package Protection?

What does Package Protection cover?

What is the Trading Card Market Loyalty Program?

How do I earn Loyalty Points?

When will I Receive My Loyalty Points?

How do I Redeem Loyalty Points?

Can I combine Loyalty Rewards with other discounts?

Do Loyalty Points Expire?

Loyalty Program

How do I file a Package Protection claim?Updated 14 days ago