Shipping and Delivery Issues
What do I do if I receive the wrong item in my order?
We're sorry for the mix-up. If you received an item that doesn't match what you ordered, please get in touch with us as soon as possible and include:. Please do not open the product. To be eligible for a replacement or refund, the item must remain un
What do I do if my item(s) arrives damaged?
We're sorry to hear that your order didn't arrive in perfect condition. If your item arrives damaged, please contact us as soon as possible and include photos of:. You can reach us through any of the following methods:. To be eligible for a replaceme
What do I do if an item is missing from my order?
We're sorry to hear that something is missing from your order. Before contacting us, please check:. If an item is still missing, please contact us and include:. You can reach us through any of the following methods:. We'll investigate the issue and w
My order was marked delivered but it’s not here.
If your tracking shows "Delivered" but you can't find your package, we recommend taking the following steps:. If you're still unable to locate your package, please get in touch with us at [email protected]. Once we receive your inquiry, w